Return & Refund Policy

At SummitArms, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

Most unused and unopened items may be returned within 30 days of delivery for a refund or exchange.

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, manuals, accessories, and documentation.

  • Be accompanied by proof of purchase or order confirmation.

Products returned without prior authorization may experience processing delays.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Ammunition

  • Firearms that have been transferred or used

  • Products showing signs of use, modification, or damage caused by the customer

  • Clearance or final sale items

  • Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Shipping charges are generally non-refundable unless the return is the result of our error.

Exchanges

If you received a defective or incorrect item, we’ll gladly arrange an exchange, subject to product availability.

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as SummitArms cannot be responsible for returns lost in transit.

Order Cancellations

Orders may only be cancelled before they have entered processing or shipment. Once an order has been processed, it cannot be cancelled and must follow the standard return procedure where applicable.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team with your order number, and we’ll be happy to assist you.